Error Message

[Segwin]

Hello,

Received this error message:

401623624, Instruction processing has resulted in a Red Card. Please check details. Trigger level does not conform to minimum distance requirements specified for the market.

Trying to place a live trade.

[NinjaTrader_ShawnB]

Hello Segwin,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry?

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '3413772 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[Segwin]

Tried to send the email but got this error message:

Failed to send mail: Access to path c:\users\segwi\Documents\NinjaTrader 8\tmp\TracesAndLog.zip is denied.

When I go to that directory the only file I see is Startup.Profile.

[NinjaTrader_ShawnB]

Hello Segwin,

I would like to schedule a support call with you - I just need a few things from you before our call:

Please send a note to platformsupport[AT]ninjatrader[DOT]com with the following link in the body [forum link], a phone number where we can reach you, and a time frame that you are available tomorrow during our normal support hours of 8:30 AM and 6:00 PM Eastern Daylight Time.

I look forward to assisting you.

[Segwin]

I just sent the info via email.

Thanks Shawn.