NT8 New Release

[rtj4201]

I did the Windows Troubleshooter; however it apparently uninstalled NT8. I also did the Filter Current log; however, since
NT8 is uninstalled I cannot send it to Chris.

[rtj4201]

I am going to try installing NT8. I have active orders that cannot be closed.
A little help would be nice. I have a NT trading account that I am evaluating
versus AMP Futures????

[rtj4201]

I tried NT8 install 8.0.25 will not install. I tried NT8 8.0.24 will not install. HHHHHHHEEEELLLLLPP?

[NinjaTrader_ChristopherJ]

First, if this is a live trade please contact your broker's trade desk to manage your positions/orders.

To clarify are running the fix it utility when attempting to install NinjaTrader again are you receiving the same or different error? If you are receiving a different error can you please attach a screenshot of the new error being generated.

[rtj4201]

I tried to do the Windows Troubleshooter. I clicked on NT8 as it found the program. I ran the check fix. The fix was to uninstall NT8.
I tried to download NT8 8.0.25. Would not install. Same error in previous screenshots. Missing file. I tried to download NT8 8.0.24.
I got the same error as POST 12-28-2021, 07:31 PM.

Right now I cannot use program and connect to my AMP account or my NT account. Cannot someone call me. Log on and fix this.
I am not a complete idiot. If I could fix this I would. My number is 501-944-3976

[NinjaTrader_ChristopherJ]

It appears you worked with another support member regarding this error and as suggested recommend reaching out to PC specialist regarding the Windows temp error being generated when attempting to run the executable file.

[rtj4201]

Emily from NinjaTrader contacted me yesterday. She did some checks but said she could do no more and I needed to see a computer specialist.
I had system analyst look at it. NinjaTrader was stopping the install because it could not find the SKINS folder and specifically the SuperDom.xaml file
in the folder: C:\Users\Trader\Documents\NinjaTrader 8.2\templates\Skins\Light. We spent about an hour trying to research why. Finally, we went to Windows: Settings and disabled Windows Defender. The install completed no problem.

I am publishing this because I spent $50 for the computer specialist help, when it was a simple issue with turning off Windows Defender. Apparently,
Emily, according to her NT training, says she could not do that. I find that a bit disturbing, when I have spent almost a month to get this issue resolved
so I could trade. I have some computer knowledge; however, I do not have intimate knowledge of NT software or Windows software.

I am a bit disappointed in the level of service by NT. In the past, I have requested a remote login from a NT rep and the issue quickly resolved and
I am on my way. I have invested money and time in NT and this makes me start to think that I may need another trading platform.

I hope that the level of service improves.

[NinjaTrader_PatrickG]

Thanks for sharing your feedback. We are NinjaTrader experts but have limited knowledge on how to resolve issues when the root cause is outside of NijnjaTrader.