PLEASE HELP -- no live data

[lunardiplomacy]

Hello,

I went to connect to the markets this morning like I always do and I do not have real time data coming through. I have a green bubble, nothing unusual in Log, just no live data. The ONLY thing that is different from yesterday is that I am home for Christmas which is on the other side of the US. Also this morning when I tried to log in I opened NT before connecting to wifi, not after, but then I restarted and still no market data.

Please help me!

[NinjaTrader_Emily]

Hello lunardiplomacy,


Thank you for your note.


So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Who are you connected to? This is displayed in green on the lower-left corner of the Control Center window.
• What instrument symbol (and expiry if applicable) have you selected? For example, ES 12-21, AAPL, EURUSD, etc.
• (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
• Do you receive an error on the screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

I look forward to resolving this item with you.

[lunardiplomacy]

Hi

23.2
NT Continuum Live
MNQ 12-21
None of them load I have tried all
No Log abnormalities. I get the same 4-5 items that I get every day when I connect to live markets. Like I said the only difference between today and yesterday is that I moved geographical locations.

Any help you can offer would be greatly appreciated but just fyi I am going to reinstall in the meantime.

[NinjaTrader_Emily]

Hello lunardiplomacy,


Thank you for your reply.


First, I see that you're using an older version of NinjaTrader 8. To update NinjaTrader, please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

It also appears that you are using the expired 12-21 contracts. Please follow these steps to roll over the expiration date of a Futures contract:

• Navigate to the Control Center > Tools > Database window.
• Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
• Close this window when this process completes.

You can learn more about the different ways to rollover by visiting the link below:

• https://ninjatrader.com/support/help...es_contrac.htm

To view contract rollover, expiry dates, and other trading events click the link below.

• https://ninjatrader.com/blog/trade-desk-calendar/

Please let us know if we may be of further assistance.

[lunardiplomacy]

OOHHH NOOOO it's 2022!!!!

I tried that but manually rolled over and typed March 2021.

That's definitely what is was iut unfortunately I already uninstalled. Thanks emily.