NT8 freezes while entering limit order on the dynamic DOM

[autogenix]

Hello,

i am using NT 8.0.25.0 on Win10 64Bit and am experiencing random freezes of the whole platform while clicking in the dynamic DOM to enter a limit order.
After NT freezing i have to kill it via the Windows Task Manager and start it again.

I use IB API Gateway to send my orders to IB. The dynamic DOM is used to trade stocks i also use the static DOM to trade futures. No problems there.
I can not reliably reproduce the issue. Today it happend twice so far. Yesterday nothing. Monday it happend once.

Before i upgraded from 8.0.24.3 i never had this problem.
API Gateway 981.3c
Stock data is from IB, Futures data from NT Brokerage via CQG/Ninjatrader Continuum.

What should i do?
Thanks.

[NinjaTrader_JustinD]

Hello autogenix,

Thank you for your message.


Let's try testing your platform in Safe Mode to verify if this behavior is being caused by a 3rd-party add-on or is isolated to your workspace using the steps below.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces and connecting on start-up.
• Loading custom assemblies (i.e. 3rd-party add-ons and NinjaScripts)
• Getting instrument updates from the server

To enable Safe Mode, please use the following steps:

• Shut down NinjaTrader.
• Hold the CTRL key and double-click the NinjaTrader icon.
• Keep holding the CTRL key until you see the Control Center.
• You may then verify you are in Safe Mode by going to Help -> About.

Once you have opened the platform in Safe Mode:

• Reconnect to your Data Provider
• Please open a new chart with no custom bar types/indicators/templates and test for issues. Test for the crashing when using a SuperDOM as well.

Does the behavior persist on this blank Workspace in Safe Mode?

• If not, please try opening your previous workspace by going to the Control Center > Workspaces drop-down. It may already show as being open. Hit 'close' and do not save and then re-open it again for your windows to re-appear. You will notice that no 3rd-party add-ons are running in Safe Mode (if applicable).

Does the behavior return on your regular Workspace in Safe Mode?


Please let me know the results of this test up to this point. I look forward to your response.

[autogenix]

Ok thanks. I will try safe mode.

[autogenix]

Hello, the problem persists without custom indicators. I tried safe mode for a day and had no problems. Then i switched back to my normal workspace, but removed all custom indicators on my Dynamic DOMs. Only Indi i kept is "Current day o/h/l" which is a NT8 builtin indicator. Several days no problems. Today 2 freezes.

[NinjaTrader_JustinD]

Hello autogenix,

Thank you for your update.


Please write into PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post. In your response, please also include 'ATTN Justin' in the subject line so it arrives in my inbox.

Follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thank you in advance for these files. I look forward to assisting you further.

[autogenix]

Hi Justin,

i send you the requested files. Mail is ~21MB hope that reaches you.
Thanks!