Koffee Futures chart not loading

[RunningFast]

Hello,

I am trying to load the March 22 Koffee C Futures in Ninja. I added the KC 03-22 symbol from the list of available symbols but the chart is not loading. No error was reported by Ninjatrader.
The data feed is from IB. The symbol settings and mapping are by default.

Thank you for your advice.

Ninjatrader 8.0.24.2 64-bit
IB TWS build 985.1g

[NinjaTrader_Clayton]

Hello RunningFast,
Thank you for the question.

To begin, the most recent version of NinjaTrader 8 at this time is version 8.0.25.0. You are able to see the most recent version of NinjaTrader within the Release Notes at the link below:

• https://ninjatrader.com/support/help...ease_notes.htm

To update NinjaTrader, please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

In regard to the KC 03-22 showing within your platform:

1. Reach out to Interactive Brokers and ensure that you are enabled for real-time market data on the instrument. Sometimes you are able to see delayed market data within the TWS platform and this will not work to populate the NinjaTrader charts
2. If they have confirmed that you have real-time market data for the KC 03-21, make sure there is nothing with the chart that is keeping it from loading in
   • Please perform the following test:
     • Create a New chart for the KC 03-21
     • Make it a 5-minute chart
     • Set the 'Days to load' to 5
     • Set the Time frame > Trading hours > To "Default 24x7"
     • Make sure 'Template' in the top-right corner is set to < None >
     • Click OK to make the chart
       • Does this chart load in as expected?
       • Is this chart moving?
       • If you open the Chart Trader panel, does it show values for the Ask and Bid quotes or just 0's?
     • If the chart is not moving, please take a screenshot of the entire chart and include that in your response.
       • If you are unsure of how to take a screenshot, I recommend using the Windows Snipping tool.
         • Click on the Windows Icon at the bottom of your screen and type the word "Snip"
         • Click on the Snipping tool, click New, then click and drag around the area you want to screenshot
         • Click File > Save As > Save the screenshot where you can find it
         • Please click here for a video demonstration

[RunningFast]

Hello Clayton,

I updated NinjaTrader and followed your procedure in opening a new KC 03-22 chart. The chart loads, but the price appears incorrect. Please see attached screenshot.
I confirmed that Interactive brokers data feed for KC is real-time.

Thank you
F.O.

[RunningFast]

I have another issue, after updating Ninjatrader to the latest version, the NQ chart appears not downloading the historical data. Please see attached chart. Deleting the data in Tools>Historical data doesn't help.
Thank you

[NinjaTrader_Clayton]

Hello RunningFast,
Thank you for the note.

Please right-click on your charts and select "Reload all Historical Data"

If the charts are still not appearing as expected, please use one of the methods below to send us the log and trace files so we may look into what is causing this within your computer specifically.

Automatically:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• Input your Email address
• Enter the Subject as: "Clayton ATTN 3365287"
• Attach any screenshots that could help demonstrate the behavior
• Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
• Send the email

Manually:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Once compressed, attach the compressed file in an email to PlatformSupport[AT]NinjaTrader[DOT]com with the respective @ and . and send the email
• Include "Clayton ATTN 3365287" within the Subject line
• Send the email
• Once complete, you may delete this compressed folder