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Charts not updating - interactive brokers...

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    Charts not updating - interactive brokers...

    Hallo,
    i have a data connection with interactive bokers, but the charts aren't updating anymore.
    Thanks fpor help.

    #2
    Hello johnwicksdog,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3356948" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.

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