Problems with CQG when Download Historical Data

[Parmenides48]

Hello.
I am trying to download historical data from ES futures contract for 10 years.
I go to : Tools/ Historical Data > and select 10 years of ES futures contract.
My data provider is CQG.
When I click to Download, I can wait more than 1 hour..., and this data is not downloaded , and not window showing " downloading process" appears.
Global Merge Policy ( in Options/Market Data) is set with "do not merge".
How can I solve that ?

[NinjaTrader_ChrisSch]

Hello Parmenides48,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3355188" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.