All login credentials getting wiped out

[RedDuke]

Hello,
We running Ninja on VMs in data center. All our data, broker and email connections and live license get cleared out from time to time. This usually happens after we reboot the virtual machine. The connections are still there, but user names and passwords are cleared, and license is reverted back to Sim. We get ninja popup saying that due to machine restart all connections are reset. I then go and reenter all this info. It is not a huge deal, but curious if this can be avoided somehow. This does not happed after every reboot, but once out of three reboots.

Thanks,
redduke

[NinjaTrader_JustinD]

Hello RedDuke,

Thank you for your message.


Unfortunately, NinjaTrader does not control your machine ID directly. Your machine ID is generated by NinjaTrader based on your PC's fundamental hardware (like RAM, motherboard, etc.) and fundamental software (BIOS/UEFI version, Windows updates, firmware updates, etc.). If any of these items change, your machine ID is likely to change as well. There is no way to manually change your machine ID.

As you experience though, if your machine ID has changed, NinjaTrader 8 will automatically remove your license key, username and password, and other sensitive information. This is a purposeful security feature. This feature prevents others from being able to access your personal information simply by stealing your files and loading them onto another PC.

If your machine ID has changed and it is affecting your add-on licensing, you will need to reach out to the add-on vendors with your new machine ID.


Please let me know if you have any additional questions.

[RedDuke]

Hi Justin,
Thanks for explaining it. Makes perfect sense.
Regards,
redduke