OFVP-TPO-Market Profile-Issue-Chart window freezes after lowering tick per level.

[KeBroNeZ]

Hello and good day!

Please help me discover a solution to this issue. I'm trying to use the "Order flow volume profile" indicator which is set in price mode. When I lower the tick count below 4 the chart becomes very unstable. If I lower the tick count to 1 it completely freezes the chart window and requires that I reset Ninja to recover the specific window that froze. To eliminate possibilities that it could be my pc overloaded I created a new profile. One chart window with price profile setup. 1 day of data. Unfortunately the chart will still freeze. I asked a friend to test this profile setup on his pc and he also encountered the same problem. Both our pc's are considered gaming rigs. I have attached screen shots of my settings for your review. Please advise.
Thank You

[KeBroNeZ]

Hello and good day!

Please help me discover a solution to this issue. I'm trying to use the "Order flow volume profile" indicator which is set in price mode. When I lower the tick count below 4 the chart becomes very unstable. If I lower the tick count to 1 it completely freezes the chart window and requires that I reset Ninja to recover the specific window that froze. To eliminate possibilities that it could be my pc overloaded I created a new profile. One chart window with price profile setup. 1 day of data. Unfortunately the chart will still freeze. I asked a friend to test this profile setup on his pc and he also encountered the same problem. Both our pc's are considered gaming rigs. I have attached screen shots of my settings for your review. Please advise.
Thank You

Note - I zoom chart in so that the alpha characters are visible and not in blocks. This is when my issue becomes more apparent.

[NinjaTrader_RyanS]

Hello,

I'm unable to replicate this error on my machine, can you write into platformsupport[at]ninjatrader[dot]com and include your log and trace files so I can see if any errors are occurring? You can do this with the steps below:

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to an email.
• Once complete, you can delete these compressed folders.

Please include a link to this forum post and the ticket number 3335600 in the body of the email.

Thanks in advance-