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Hello ezrollin,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3309826" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
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Started by CarlTrading, Yesterday, 11:51 AM
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by CarlTrading
Yesterday, 11:51 AM
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Started by CarlTrading, Yesterday, 11:48 AM
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by CarlTrading
Yesterday, 11:48 AM
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by CaptainJack
03-25-2026, 09:53 PM
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Started by CaptainJack, 03-25-2026, 09:51 PM
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by CaptainJack
03-25-2026, 09:51 PM
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Started by Mindset, 03-23-2026, 11:13 AM
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Last Post
by Mindset
03-23-2026, 11:13 AM
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