Hi there
I hope you can assist as this is driving me nuts
.
I am having problems with using an indicator called Destination Trader and I wonder if you can help. I tested it last week in trial / demo mode and everything seemed fine. On Friday, Ninja sent me an email to say my account was disabled because the trial ran out so I upgraded to the Live account.
I have paid for data feed and charts and have funded my account. However when I try to run the strategy, the chart just hangs there.
If I refresh them, they will update but still be only right for that very moment in time - they do not move.
So my set up is
I have a demo account and a live account.
When I set up the feed i use the live feed continuum (the demo continuum no longer works with my new live account login not with my old demo id).
I run the strategy against my Sim101 account
I select charts, select the strategy and set up as before.
I then select the instrument (in this case M2K or MES - neither work)
I then select the DT indicator - this works and it indicates on the chart - however the charts do not move at all - zero update
I cannot connect to continuum demo, but I am using the demo account I set up. However I can connect to Continuum live feed.but it does not work with the demo account (not the live account eiither) ?
I have tried in tools and the setting “Global Simulation Mode” on and off but this makes no difference either.
I have also tried closing the chart and closing ninja trader and re setting it all up – but again to no avail.
I have also sent two emails to support over the past 24 hours and no response so I apologise of this is a known issue or me being dumb. but having paoid fopr the charts/data feed and whatever else I needed to do to get my liove account up and running, I just want it to work.
What am I doing wrong?
I hope you can assist as this is driving me nuts
.
I am having problems with using an indicator called Destination Trader and I wonder if you can help. I tested it last week in trial / demo mode and everything seemed fine. On Friday, Ninja sent me an email to say my account was disabled because the trial ran out so I upgraded to the Live account.
I have paid for data feed and charts and have funded my account. However when I try to run the strategy, the chart just hangs there.
If I refresh them, they will update but still be only right for that very moment in time - they do not move.
So my set up is
I have a demo account and a live account.
When I set up the feed i use the live feed continuum (the demo continuum no longer works with my new live account login not with my old demo id).
I run the strategy against my Sim101 account
I select charts, select the strategy and set up as before.
I then select the instrument (in this case M2K or MES - neither work)
I then select the DT indicator - this works and it indicates on the chart - however the charts do not move at all - zero update
I cannot connect to continuum demo, but I am using the demo account I set up. However I can connect to Continuum live feed.but it does not work with the demo account (not the live account eiither) ?
I have tried in tools and the setting “Global Simulation Mode” on and off but this makes no difference either.
I have also tried closing the chart and closing ninja trader and re setting it all up – but again to no avail.
I have also sent two emails to support over the past 24 hours and no response so I apologise of this is a known issue or me being dumb. but having paoid fopr the charts/data feed and whatever else I needed to do to get my liove account up and running, I just want it to work.
What am I doing wrong?
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