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[Jema1]

Hello, i have a problem with my sim account, sometimes i cannot close or open a position, i put a picture of the message, can someone help me ? Thank you

[NinjaTrader_ChrisSch]

Hello Jema1,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3279261" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[Jema1]

Thank you Chris, i have a response from Ryan per mail,

it works fine now

Thank you