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NinjaTrader
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Volume Profile
Hello, I keep having issues with the platform loading right. My VP the one for today is not loading correctly. It's not defined it's just wide not showing any detailed at all. This keeps happening and I've tried reloading data and closing and reopening the platform. Getting frustrated here. thanksTags: None
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Hello agraham,
Thanks for posting.
Please send us your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 3270754 Attn Tyler
We look forward to being of assistance.
Tyler M.NinjaTrader Customer Service
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Hello ,
Thank you for your note.
Does this persist after deleting your cache? To delete the cache, follow the steps below.- Shut down NinjaTrader.
- Open the Documents > NinjaTrader 8 > db folder.
- Delete the sub-folders named 'cache' and 'tick'.
- Restart NinjaTrader and test.
Tyler M.NinjaTrader Customer Service
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I'd like to schedule a remote support session to have a look at your settings- please write in to platformsupportATninjatraderDOT com, and reference the following ticket number in the body of the email: 3270932 Attn Tyler
I look forward to being of assistance.Tyler M.NinjaTrader Customer Service
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