Logon failed right after creating demo

[renzo_lu0]

Hi, I just opened my demo account and my credentials are not working on the NinjaTrader8 app, I have tried copying and pasting them directly from the email but it doesn't work either. I thought it was a mistake so I tried to open a new demo account but I got a CQG email saying that I exceeded my demo allowance and now I am afraid that my old credentials won't work at all. what can I do?

[NinjaTrader_ShawnB]

Hello renzo_lu0,


Thank you for your post.


Could you please send the log and trace from your platform to look further into this inquiry?


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '3269110 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.


We look forward to assisting you further.

[renzo_lu0]

Done, thank you. I await your response.

[renzo_lu0]

It's fixed now, thank you very much for your help!