Secondary data series (NYSE TICK) not updating - any advice?

[Johnny]

Hi all,

So, I keep the NYSE TICK on the bottom of my main chart. See picture.

Earlier this week it simply stopped updating. It seems like it loads when I first connect and if I click refresh historical data, but no real time update.

Could this be due to a setting in Ninja?

Thanks in advance.

Johnny

[Johnny]

The TICK is at the bottom.

[NinjaTrader_ChristopherJ]

Hello Johnny,

This may be due to your account not being enabled for real time Index data. So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

[Johnny]

Hi, Christopher,

Pretty sure that's not the problem. I've had this as streaming data through IQ Feed for years. It worked as late as last week. In fact - I think this problem came up after I installed the latest version of NT8 + rebuilt my workspace.

Johnny

[NinjaTrader_ChristopherJ]

Please reset your instruments with the steps below.

• First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
• Next, reset your instruments by navigating to the Control Center > Tools > Database Management
• In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
• Lastly, restart NinjaTrader for the changes to occur