Chart Window Freezes after a few minutes

cryfgg

Member

Join Date: Aug 2021

Posts: 90
#1

Chart Window Freezes after a few minutes

08-23-2021, 02:31 PM

I upgraded my graphics card to GTX 960 yesterday. However, i noticed today that one of my chart windows (i have 10 open); have been freezing after some time. I have tried reinstalling my NT8 (clean installation) but the same chart will freeze after a few minutes of working fine. I have the latest drivers installed for the graphics card. So, I'm not sure what's causing this issue; whether it is the graphics card or an NT8 bug.
Any suggestions?
Tags: None
NinjaTrader_ChrisL

NinjaTrader Customer Service

Join Date: Apr 2017

Posts: 7352
#2

08-23-2021, 02:47 PM

Hi cryfgg, thanks for posting.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3234385 ATTN ChrisL
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