then i downloaded the new version the overwrite had issues so i removed started fresh and got this message any guidance would be helpful
Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
NJ8 older version update
Collapse
X
-
NJ8 older version update
been awhile since i opened up on the back up pc / first said the version of 8 was to old when i went to direct download it did not recognize key
then i downloaded the new version the overwrite had issues so i removed started fresh and got this message any guidance would be helpful
1 PhotoTags: None
-
Hello JimM88,
Thanks for posting.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 3230122 Attn Tyler
I look forward to being of assistance.
Tyler M.NinjaTrader Customer Service
-
As an alternative, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to platformsupport[AT]ninjatrader[DOT]com
- Please reference the following ticket number in the body of the email: 3230122 Attn Tyler
Thanks in advance; I look forward to resolving this item.
Tyler M.NinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by cre8able, Today, 01:16 PM
|
1 response
4 views
0 likes
|
Last Post Today, 01:30 PM | ||
Started by chbruno, 04-24-2024, 04:10 PM
|
3 responses
48 views
0 likes
|
Last Post Today, 01:29 PM | ||
Started by samish18, Today, 01:01 PM
|
1 response
6 views
0 likes
|
Last Post Today, 01:25 PM | ||
Started by WHICKED, Today, 12:56 PM
|
1 response
8 views
0 likes
|
Last Post Today, 01:17 PM | ||
Started by WHICKED, Today, 12:45 PM
|
1 response
11 views
0 likes
|
Last Post Today, 01:08 PM |
Comment