Chart in Chart Window not anchored to Parent

[AusTrader]

Hi,
I am using:
NinjaTrader Version: 8.0.22.2 64-bit

There is an issue with the chart control not being properly anchored to its parent window.
This issue is apparent in the following situations:

1. Maximized Chart Window moved to another monitor with the keyboard shortcut <Windows Key><Shift><Left or Right Arrow Key>
2. If you are view a chart via Remote Desktop and access the remote machine from a different device with Remote Desktop that has a different resolution. For example, “Remote Desktop Connection” from windows and then “RD Client” from iPhone, and then back to Windows.

Situation 1 – Moving a maximized Chart windows with keyboard shortcut.
Before Image – maximized chart on Monitor 1
See image file: Situation 1a - Before Move.jpg

After using the key sequence <Windows Key><Shift><Left Arrow Key>
See image file: Situation 1b - After Move.jpg

The chart itself has been left behind on the original monitor. Images make this clear.

Situation 2 – Remote Access
Access Remote Desktop from Windows:
See image file: Situation 2a - Windows RD First Time.jpg

Access via RD Client on iPhone:
See image file: Situation 2b - iPhone RD Connection.jpg

Then access again using Remote Desktop from Windows:
See image file: Situation 2c - Windows RD After iPhone Connection.jpg


The chart has been displaced after windows Remote Desktop interactions to display in difference resolutions – effectively moving the windows around and highlighting the disconnection between the chart control and its parent. It actually has a hole where you can see the desktop through the frame of the chart window.
The images make this clear.

This issue is a problem for me as I run my live NinjaTrader session on a virtual machine near the exchange and access it from several devices.
I also like to use short cut keys to move windows around my desktop.

Thanks in advance for your assistance with this issue.

[NinjaTrader_Jason]

Hello AusTrader,

You have a previous version installed (8.0.22.2). Can you please download and install the latest NinjaTrader 8 version (8.0.24.3) and check if the issue persists.

• First, please make a copy of the license key entered at Control Center-->Help-->License Key as you need it to download NinjaTrader.
• Make sure NinjaTrader is shut down.
• Download and install the latest NinjaTrader 8 version from the link below.
  https://ninjatrader.com/PlatformDirect

[AusTrader]

Hi Jason,

Exactly the same behaviour in version 8.0.24.3 64-bit.

Thanks.

[NinjaTrader_Jason]

Can you please send me your log and trace files so that I may investigate.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason, 3222782

[AusTrader]

Hi Jason,

Situation 1 appears to have been resolved in 8.0.25.0.

Situation 2 still persists - access a remote desktop from different sized computer / iPad / iPhone results in the disconnect between chart and border.

Thanks,
AusTrader

[NinjaTrader_Jason]

Can you please send me your log and trace files so that I may investigate.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason, 3222782