Pop up NT8

[JTizz]

When I click on indicator to add to my chart I get this pop up? Attached. Is this something from NT or somt type of spam or is it from a 3rd party indicator?

[NinjaTrader_PatrickG]

Third-party developers can require licensing to use their products. I'd recommend reaching out to the third-party developer to determine what is required to use their add-ons.

[JTizz]

Is there a way to determine which indicator it is coming from? I deleted a ton of indicators i thought it was coming from but i still get the pop up?

[NinjaTrader_PatrickG]

Unfortunately not since there is no obvious label in the message you provided a screenshot of.

What I'd recommend doing is closing all open workspaces, opening a chart with no templates or add-ons, then adding one at a time until you hit the pop-up. This will allow you to determine what specific add-on or suite of add-ons is requiring the licensing.

You could also take a look at the Log tab of the Control Center to see if there is any message about licensing for any particular add-on.

[JTizz]

Is this where my issues are located?

[NinjaTrader_PatrickG]

The messages in your screenshot don't appear to specifically mention licensing, however, yes - I'd start by contacting the developer of these 'RC' add-ons to see if the licensing pop-up is related. Even if it is not, there is something in general that would need to be resolved with these 'RC' add-ons for them to function.

[JTizz]

My issue is i dont know who the developer is. If i remove nt and reinstall it would it get rid of the issue?

[JTizz]

I tried opening a new chart and add indicators one at a time but as soon as i click on indicator it pops up.

[NinjaTrader_PatrickG]

Uninstalling NinjaTrader would not remove custom add-ons. Custom NinjaScripts can be removed in one of two ways from within NinjaTrader 8:

• Add-ons can come as packages called 'assemblies'. An assembly can be removed by going to Tools > Remove NinjaScript Assembly > Select the assembly you wish to remove > Remove.
• To remove NinjaScript individually you can go to New > NinjaScript Editor > Double click on the 'Indicators' (or the relevant) folder > Right click on the add-on you wish to remove and select 'Remove'. Repeat these steps for all add-ons you wish to remove.

[JTizz]

I did remove all of the rc assemblies and everything else i believe is causeing the issue but still the same.

[NinjaTrader_PatrickG]

By 'the same' you mean the original 'licensing' pop-up? Or the log messages mentioning 'RC'?

Additionally, please send me your log and trace files for review:

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 3214044 ATTN Patrick G

[JTizz]

original 'licensing' pop-up yes still pops up when i click indicator

[JTizz]

sent via email support to you