Error message no historical data. Charts working in TWS though

SAITON

Member

Join Date: Dec 2019

Posts: 43
#1

Error message no historical data. Charts working in TWS though

08-01-2021, 06:02 PM

No live data coming into NT8. In the TWS platform I can get charts, just not in NT8. Called IB support and they said that TWS version Im using is way out of date, however NT8 said 973h is latest stable version. This is when IB gave up.

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NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

08-01-2021, 11:47 PM

Hello SAITON,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3203744 " in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

I look forward to your reply.
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