Unable to load NT8 with win 10

[gold1616]

I cant load NT8 (64 bit) with win 10. It appears a dialogue showing "unable to load the log files. How can I fix it? thanks

p.s. Pls refer to the uploaded image

[NinjaTrader_Eleanore]

Hello gold1616,

Thank you for reaching out and including your screenshot!

This error most commonly occurs when antivirus software is blocking the platform. Which antivirus software do you use? For example- Avast, AVG, or McAfee.

I can provide instructions on how to add NinjaTrader to the exclusions list in the antivirus software when I know which one you use.

I look forward to your reply and clarification.

[gold1616]

Hello gold1616,

Thank you for reaching out and including your screenshot!

This error most commonly occurs when antivirus software is blocking the platform. Which antivirus software do you use? For example- Avast, AVG, or McAfee.

I can provide instructions on how to add NinjaTrader to the exclusions list in the antivirus software when I know which one you use.

I look forward to your reply and clarification.

Thanks for your prompt reply. I have McAfee built-in installed but I do not ssubscribe it and run it. Pls advise. Thanks

[NinjaTrader_Eleanore]

Hello gold1616,

Thank you for your reply.

This could be Windows Defender or McAfee blocking it. Just in case I have included instructions below for both:

Windows Defender:

• Go to your PC's Settings
• Select Update & Security
• Select Windows Security
• Select Firewall & network protection
• Select Allow an app through firewall
• Select Change Settings in the upper right corner
• Select all of the boxes for any NinjaTrader listed
• Select OK

I have created a short video on how to take these steps:

• https://www.screencast.com/t/omiFMeWe

If adding NinjaTrader as an exclusion in the Window Defender firewall does not resolve this, I have included a publicly available link on how to add an exclusion to McAfee:

• McAfee KB - How to exclude files from virus scans on Windows or macOS (TS102056)
• Please note you will need to select which version of McAfee is installed on your PC for the appropriate steps to take.

Please let me know if I can be of any further assistance.

[gold1616]

Hello gold1616,

Thank you for your reply.

This could be Windows Defender or McAfee blocking it. Just in case I have included instructions below for both:

Windows Defender:

• Go to your PC's Settings
• Select Update & Security
• Select Windows Security
• Select Firewall & network protection
• Select Allow an app through firewall
• Select Change Settings in the upper right corner
• Select all of the boxes for any NinjaTrader listed
• Select OK

I have created a short video on how to take these steps:

• https://www.screencast.com/t/omiFMeWe

If adding NinjaTrader as an exclusion in the Window Defender firewall does not resolve this, I have included a publicly available link on how to add an exclusion to McAfee:

• McAfee KB - How to exclude files from virus scans on Windows or macOS (TS102056)
• Please note you will need to select which version of McAfee is installed on your PC for the appropriate steps to take.

Please let me know if I can be of any further assistance.

I cant find NT8 in the box of "Allow an app through firewall" even though i have installed NT8.

Pls see the attached image.

[NinjaTrader_JustinD]

Hello gold1616,

Thank you for your response.

For this, select 'Allow another app', and then you will be able to select NinjaTrader from the location: C:\Program Files (x86)\ninjatrader 8\bin64\ninjatrader.exe.

If this does not resolve the behavior, try these following steps as well:
Uninstall/Reinstall NinjaTrader 8

Please follow the steps listed below to complete a quick uninstall and reinstall NinjaTrader. These directions will keep you from losing any of your information.

• Close all running applications.
• Do not do anything to the Documents/NinjaTrader folder
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, download and install NT8 from the link below.
  • https://ninjatrader.com/GetStarted

Before restarting NinjaTrader, be sure all available updates are installed to your PC from the Windows Settings > Update and Security page. Be sure to manually check for updates here, and reboot after any updates are installed.


"Hidden" and "Read-only" Folder Settings

Next, try to adjust the read/write protection for NinjaTrader 8's documents folder:

• Go to your Computer\Documents folder > right-click on the NinjaTrader 8 folder > select "Properties".
• From the Folder properties, ensure that the Attributes have both "Read-only" and "Hidden" unchecked.
• When prompted to Confirm Attribute Changes, please make sure to select "apply changes to this folder, subfolders, and files" and press OK.
• Re-open the platform to see if the error persists

Disable Controlled Folder Access

Next, press the "Windows Key" on your keyboard > Search for "Controlled Folder Access" > Click on "Controlled Folder Access" > Turn "Controlled Folder Access" off if it is enabled

• This can be restricted by administrator settings. If you are unable to access this setting, please contact your network/PC administrator.
• Additional information on Controlled Folder Access may be read at this publicly-available link from Microsoft's website: https://support.microsoft.com/en-us/...ndows-security

Please let me know if these solutions work for you, and feel free to ask any questions you may have as you work.