NT8 has a yellow connection light that wont turn green.

[actualfacts.2021]

My yellow connection light will not turn green. I am trying to connect a new brokerage to NT8, the other brokerage connection turns green without issue. I have checked my log in information and it is correct. What else could the problem be?

[NinjaTrader_Jason]

Hello actualfacts.2021,

To what new brokerage do you try to connect in the NinjaTrader platform?

Can you please send me your log and trace files so that I may investigate.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason, 3193927

[Todd Geiger]

What was the resolution to this problem? I've got the same issue today.

[NinjaTrader_Jason]

Hello Todd Geiger,

Can you please send me your log & trace files using the instructions of post #3. Please include in the email to what broker/data feed/prop firm you are trying to connect as well.

[Clapclapdance1]

I am having the same issue and I got an error message that read: The IB you are trying to connect to is not authorized to use NinjaTrader Brokerage logon failed....please help. Thank you

[NinjaTrader_ChelseaB]

Hello Clapclapdance1,

Welcome to the NinjaTrader forums!

What is the broker you are trying to connect?

What version do you have installed? (Help -> About)

Are you using the 'Rithmic for NinjaTrader Brokerage' connection?

Have you logged in with R-Trader and approved all documents?

[sharim13]

I have just tried to connect my Earn2trade rithmic account to ninjatrader 8.1.1.7. the circle will not turn green and stays yellow. I have approved the documents on Rithmic. I have emailed support with log & trace files also. Please help

[NinjaTrader_ChelseaB]

Hello sharim13,

Welcome to the NinjaTrader forums!

Thank you for letting me know you have emailed in support as this where I would have directed you.

As long as you are using the Rithmic for NinjaTrader Brokerage connection and you are able to login to R-Trader and have approved the documents I would expect NinjaTrader to connect.

The support team member will have a look through the trace file and will have further information.

[linkcou]

Dear NT team,

Today i was trying to connect into my ninjatrader connection and it never turned green (it keeps in yellow). This is the first time it happens and even 2 days ago i didn't have this issue at all...

Attaching a screenshot where you can see that I'm unable to see my live account.

Could you please help with this issue?

THanks

[NinjaTrader_ChelseaB]

Hello linkcou,

What is the broker you are trying to connect?

What version do you have installed? (Help -> About)

Are you using the 'Rithmic for NinjaTrader Brokerage' connection?

Have you logged in with R-Trader and approved all documents?