D2D error = 'HRESULT: [0x887A0022]

[josepasaron]

Hello,

i have these errors loading my workspaces
i have 2 nvidia gt740 and 1 nvidia gtx610
I have windows 10 updated and the latest version nvidia drivers

Any ideas?

07/19/2021 06:08 PM NinjaScript Graphics performance failed. There is probably a problem with the method of an OnRender graphic object. D2D error = 'HRESULT: [0x887A0022], Module: [Unknown], ApiCode: [Unknown / Unknown], Message: There is no resource available at the time of the call, but it may be available later.
07/19/2021 06:08 PM NinjaScript Graphics performance failed. There is probably a problem with the method of an OnRender graphic object. D2D error = 'HRESULT: [0x887A0022], Module: [Unknown], ApiCode: [Unknown / Unknown], Message: There is no resource available at the time of the call, but it may be available later.

[NinjaTrader_Jason]

Hello josepasaron,

Can you please send me your log and trace files so that I may investigate.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason, 3187380

[josepasaron]

Hi Jason, sorry for the delay
We have sent you the report
We await your instructions

[Sparrow_82]

Hi Jason, sorry for the delay
We have sent you the report
We await your instructions

Hello, I have the same error, were you able to solve it?

[NinjaTrader_Jason]

Hello Sparrow_82,

Can you please send me your log and trace files as per post #2.

[Sparrow_82]

Hello Sparrow_82,

Can you please send me your log and trace files as per post #2.

OK,
With what reference number?

[NinjaTrader_Jason]

Please use the same reference number: 3187380

[Sparrow_82]

Please use the same reference number: 3187380

Ready. thank you

[genshnidan]

Hi All, did you guys ever manage to solve this?

[NinjaTrader_Erick]

Hello genshnidan ,

Thank you for reaching.

We would troubleshoot this error on a case by case basis, after reviewing your platform files.

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[genshnidan]

Hi Erick, thanks for the reply, apologies for the delayed response we are going to try a fresh install of windows first I will revert if there is still an issue.