Ninja Trader frozen - CQG

[Tur_bi]

Hi, I´m on mini SP500, and the chart y frozen continously.

is there any problem?.

Thanks

[NinjaTrader_ChristopherJ]

Hello Tur_bi,

We have not had any issues reported this morning. Please reset your instruments with the steps below.

• First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
• Next, reset your instruments by navigating to the Control Center > Tools > Database Management
• In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
• Lastly, restart NinjaTrader for the changes to occur

If the issue persists please go to Help->Email Support and be sure to include Attn: Chris Jameson, ticket 3179254 in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

[Tur_bi]

Thank you. Now it seems to be working properly. If it happens again I carry out those instructions.