Can't Connect to FOREX.COM account

[Johnny Santiago]

When I try to connect to my FOREX.COM account I get the error in the screenshot.
I am using NT8 Version 8.0.24.3

[NinjaTrader_JustinD]

Hello Johnny Santiago,

Thank you for your message.


Does this behavior persist if you restart your computer and recreate your Forex.com Connection from scratch?

[Johnny Santiago]

Yes I restarted my PC and also recreated my Forex.com connection from scratch and it still persists.

[Johnny Santiago]

I tried it again and it took about 2 minutes and it connected. Then I disconnected again and connected again and it gave me the error again.

[NinjaTrader_JustinD]

Hello Johnny Santiago,

Thank you for your response.


Please write into PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post. In your response, please also include 'ATTN Justin Ticket # ' in the subject line so it arrives in my inbox.

Follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thank you in advance for these files. I look forward to assisting you further.