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Path tool anchor resetting on chart close

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    Path tool anchor resetting on chart close

    Hello,
    While using Path tool I noticed its not visible after NT restart. Yesterday, I saved some on my chart & today I noticed they're missing. When checked Drawing Objects I found all Path tool anchors are reset to Start Time : 01-01-1800 12:00:01 AM & Start Y : 0. I rechecked by drawing new tools & save workspace then restart NT & found the same issue. Any help is appreciated!

    #2
    Hello s.kinra,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3174496" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.

    Comment


      #3
      Hello Chris,
      Thanks for your reply. Email sent!

      Comment


        #4
        thanks for telling us

        Comment


          #5
          Hello,
          Deleting all the cache from NT folders worked for me, now its working fine.
          (Documents\NinjaTrader 8\cache)

          Comment

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