While using Path tool I noticed its not visible after NT restart. Yesterday, I saved some on my chart & today I noticed they're missing. When checked Drawing Objects I found all Path tool anchors are reset to Start Time : 01-01-1800 12:00:01 AM & Start Y : 0. I rechecked by drawing new tools & save workspace then restart NT & found the same issue. Any help is appreciated!
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Path tool anchor resetting on chart close
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Path tool anchor resetting on chart close
Hello,
While using Path tool I noticed its not visible after NT restart. Yesterday, I saved some on my chart & today I noticed they're missing. When checked Drawing Objects I found all Path tool anchors are reset to Start Time : 01-01-1800 12:00:01 AM & Start Y : 0. I rechecked by drawing new tools & save workspace then restart NT & found the same issue. Any help is appreciated! -
Hello s.kinra,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3174496" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
-
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