trading hours templates don't update when i change the time zone

[trader3000a]

Hi, I'm in the Eastern standard time zone. When i change the time zone in the trading hours window, the template doesn't update. I'm trying to use CME US Index Futures ETH. It should read 6pm start/ 5pm end. Please advise.

thank you

[NinjaTrader_ShawnB]

Hello trader3000a,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry?

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '3167794- Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[trader3000a]

Hi Shawn, please explain "give a reference of this thread". Do you mean that I should reiterate my question, or is there a reference id somewhere i can copy and paste?

[NinjaTrader_Heath]

Hello trader3000a,

Thank you for your post.

You can simply include a link to the thread in the body of the message.
Also don't forget to put '3167794- Att Shawn', in the subject field and enable 'Log and trace files'.

Thank you we look forward to resolving this issue.