NT crash while enabeling a strategy

[klaus w]

Hi,
I just had a system crash of NT8 on my Win2019 dedicated server.
I was creating a new workspace. After the creation I turned off a strategy which was running on a SIM101 account. I was choosing my live trading account and by activating the "Enabled" button in the control center the system crashed. I attached the screen message.
I can send you the log and trace files when you tell me where to send them.
Thanks,
Klaus

[NinjaTrader_Clayton]

Hello klaus w,
Thank you for the message.

Considering you had enabled a NinjaScript Strategy right before the platform crashed, there is a good chance that the NinjaScript strategy is what caused things to crash.

If you reopen NinjaTrader and then enable the NinjaScript strategy, does it crash again?

Please use one of the following methods to send us your log and trace files so that we may analyze what is occurring with your PC and Platform specifically.

Automatically:
Within NinjaTrader, go to the Control Center > Help > Email Support...
Input your Email address
Enter the Subject as: Clayton ATTN 3132214
Attach any screenshots that could help demonstrate the behavior
Include any other information you would like to share on the situation
Make sure 'Log and Trace files' is checked to include the requested files
Send the email

Manually:
Open the file explorer and go to your "Documents" (sometimes called, "My Documents") folder
Open the NinjaTrader 7 (8) folder
Hold Ctrl on your keyboard and left-click the 'log' and 'trace' folders to highlight them both
Now, Right-click on the 'trace' folder and select Send To > Compressed (zipped) Folder
Once compressed, attach the compressed file in an email to PlatformSupport[AT]NinjaTrader[DOT]com with the respective @ and .
Once complete, you may delete this compressed folder