My NT8 Shortcut isn't loading on my HP laptop, but it worked before.

[angel019]

My NT8 Shortcut isn't loading on my HP laptop, bisut it worked before. Can anyone assist? I have been trying to fix this issue since Friday. I have even reset my PC back to factory settings, it still isn't working.

[NinjaTrader_Jason]

Hello angel019,

Can you please tell me if you see two NinjaTrader 8 icons on your desktop (see screenshot). Which one of the icons does not work or do both not work for you?

What exactly happens after you double click a NinjaTrader icon? Do you experience an error message? If so, please tell me what the error states.

Have you tried an uninstall/reinstall of NinjaTrader? If not, please check if this allows you to start NinjaTrader successful by clicking the NinjaTrader 8 icon on your desktop. You will save all settings and data including your workspaces and indicators. All settings and data are located at Documents-->NinjaTrader 8 which is not deleted when you uninstall NinjaTrader in Windows.

• First, please make a copy of the license key entered at Control Center-->Help-->License Key as you need it to download NinjaTrader.
• Make sure NinjaTrader is shut down.
• Uninstall NinjaTrader 8 via Windows start menu-->Settings-->Apps.
• Download and install NinjaTrader 8.0.24.2 from the link below.
  https://ninjatrader.com/PlatformDirect

[angel019]

I have 2 icons. Ninja Trader 8 & Ninja Trader 8 64-bit. If I click either icon, the circle swirls two times likes its trying to open, but it doesn’t do anything. I have uninstalled/reinstalled multiple times, but it still doesn’t work.

[NinjaTrader_Jason]

Can you please follow the steps below to manually attach your log and trace files in an email and send it to "platformsupport[at]ninjatrader[dot]com". Put "Att Jason, 3131209" in the subject header of the email.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.