NT8 Unable To Connect (post win10 update)

[Josh2018]

Last successful online: 28-May-2021
Last window10 update: 29-May-2021

NT launched and landed as usual.
Failed to connection however and log stopped at

2021-05-31 09:26:49:836|1|4|Auto close enabled=False
2021-05-31 09:26:55:179|1|4|Restoring workspace '210526'...
2021-05-31 09:27:25:009|1|2|My NinjaTrader FXCM: Primary connection=Connecting, Price feed=Connecting
2021-05-31 09:35:08:015|1|2|My NinjaTrader FXCM: Primary connection=Disconnecting, Price feed=Disconnecting

*Note: the "Connecting" and "Disconnecting" were not successful.

[NinjaTrader_Tyler]

Hello,

Thanks for posting.

Does this persist after a restart of your PC and modem/router?

If so, please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3121689 ATTN Tyler

[c4vito]

I am also having this issue, have been unable to connect for a number of days to FXCM data. Have followed the suggestions above with no success. Also the ctrader connection stopped functioning a while back.

[NinjaTrader_Emily]

Hello c4vito,


Thank you for your note.


Are you trying to connect with an FXCM demo account? I would like to review your log and trace files in order to better assist you with the FXCM and cTrader connections.


Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum page and reference the following ticket number in the body of the email: 3121689 ATTN Emily


I look forward to resolving this with you.