sudden close of the platform. help in troubleshoot.

[marktrading]

Lately the platform shuts down and the program disappears from my screen without any warning or pop up. Can you help in troubleshooting this? Are there any logs or what can I do to address the problem? I removed third party indicators but didn't solve the problem. Thanks

[NinjaTrader_ChrisSch]

Hello marktrading,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3118161" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[marktrading]

I read the logs and I think it is an indicator that in my case is causing problems. Could it be that I have too many lines and annotations on a chart?
I will send over the zip as soon as I can.

2021-05-21 12:11:39:450 ERROR: Failed to call OnRender() for chart object 'Horizontal Ray': 'External component has thrown an exception.'
2021-05-21 12:11:39:453 ChartObject.Render.ERROR: Render exception on non finalized chart object 'NinjaTrader.NinjaScript.DrawingTools.HorizontalRa y' System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
at SharpDX.Direct2D1.RenderTarget.DrawLine(Vector2 point0, Vector2 point1, Brush brush, Single strokeWidth, StrokeStyle strokeStyle)
at NinjaTrader.NinjaScript.DrawingTools.HorizontalRay .OnRender(ChartControl chartControl, ChartScale chartScale)
at NinjaTrader.Gui.Chart.ChartObject.Render(RenderTar get renderTarget, ChartControl chartControl, ChartScale chartScale)

[marktrading]

I did send you the email as requested. Thanks