computer crashed during session and re-wrote BIOS image now can't connect continuum

[willadelfia]

Computer crashed during session and re-wrote BIOS images now can't connect continuum. After crash NT8 gave me a message to the effect, "machine ID has changed". Now getting "too many login attempts". I had a limit order on chart trader at the time of crash (was not filled)

[NinjaTrader_ChrisSch]

Hello willadelfia ,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.