Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

help

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    help

    im having trouble signing in to the platform again. last time it was a update I did on windows..

    #2
    Hello bwkmike,

    Can you please follow the steps below to manually attach your log and trace files in an email and send it to "platformsupport[at]ninjatrader[dot]com", so I can investigate. Put "Att Jason, 3082615" in the subject field of the email.
    • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    JasonNinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by lightsun47, Today, 03:51 PM
    0 responses
    5 views
    0 likes
    Last Post lightsun47  
    Started by 00nevest, Today, 02:27 PM
    1 response
    10 views
    0 likes
    Last Post 00nevest  
    Started by futtrader, 04-21-2024, 01:50 AM
    4 responses
    46 views
    0 likes
    Last Post futtrader  
    Started by Option Whisperer, Today, 09:55 AM
    1 response
    14 views
    0 likes
    Last Post bltdavid  
    Started by port119, Today, 02:43 PM
    0 responses
    10 views
    0 likes
    Last Post port119
    by port119
     
    Working...
    X