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Outages in tick data after an upgrade to 8.0.24.2

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    Outages in tick data after an upgrade to 8.0.24.2

    Hello
    I have an outage of the current tick data for all pairs at the moment, and I have had something similar at one pair last week too. Historical data manager, Reconnecting data or Ninja restart do not help this time.
    Many thanks for the help
    DS

    #2
    Hello dshalom9,

    Thank you for you post.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 3073128 ATTN Spencer F.
    Spencer F.NinjaTrader Customer Service

    Comment


      #3
      Hello, I have tried, but I have ended with this https://www.screencast.com/t/LgkseLEaARj , so I do not know, if you have received everything you need. I have attached the today's files here. Currently I am on UK servers and here it seems everything ok. DS
      Last edited by NinjaTrader_Heath; 04-26-2021, 10:32 AM. Reason: Please do not include personal files as attachments to the Foru, Instead please send those files directly to platformsupport(at)ninjatrader(dot)com. These files contain personal information that shoul

      Comment


        #4
        Hello dshalom9,

        Please note that we have removed your files for privacy reasons as they contain sensitive information
        Spencer F.NinjaTrader Customer Service

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