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Can't see my entry on the chart after reconnecting?

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    Can't see my entry on the chart after reconnecting?

    I was trading with an account on the NQ today and had an entry (and a stop unfortunately).
    However I reconnected and can't see on the Chart where the entry was.
    I do have Data Series set to plot text and market for my trade but I'm still not seeing it on the chart?
    I have the same chart up along with my account selected on the Chart trader.
    The trade was made via Automated Strategy
    Any assist appreciated

    #2
    Hello MatthewLesko,

    Thank you for your post.

    CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

    If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:
    • Email: orders[at]ninjatrader[dot]com
    Then please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 3070391 ATTN Spencer F.
    Spencer F.NinjaTrader Customer Service

    Comment


      #3
      Sure thanks I have sent. Yeah looking at my broker log it shows these Buy/long entries at times:
      Click image for larger version

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