I cannot trade with the GBTC instrument

[7robert]

The following message appears when I try to perform an operation on that specific instrument

[NinjaTrader_ShawnB]

Hello 7robert,

Thank you for your post.


Which data provider or broker are you connected to? This is displayed in the Connections menu of the Control Center window.


What interval is selected?


Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?



I look forward to assisting you further.

[7robert]

Kinetick
1min
Yes, on screen and on the log tab

[NinjaTrader_ShawnB]

Hello 7robert,

Thank you for your reply.

Could you please send the log and trace from your platform to look further into this inquiry?

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '3055766 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[7robert]

Hello Shawn. I forgot to send you the email, can we take up the case?

[NinjaTrader_ShawnB]

Hello 7robert,

Thank you for your reply.

"Hello Shawn. I forgot to send you the email, can we take up the case? "

Yes. Could you please send the log and trace from your platform to look further into this inquiry?

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '3055766 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.