What causes the Playback of strategy to halt without error?

[johnnybegoode]

What causes the Playback of strategy to halt without error?
Have to disconnect the playback connection and repeat the process,
Can't even debug. It happens randomly.
Windows or NT8?

[NinjaTrader_Jason]

Hello johnnybegoode,

Could it be there is no data present for the instrument and time that is replayed? Please right click in the Playback control window and select "Show Available Data". Check Market Replay data if you have 'Market Replay' enabled. Check historical tick data if you have 'Historical' enabled.

If you do have the data present, are you able to reproduce the issue if you test the 'Sample MA crossover' strategy on the same instrument and period?

[johnnybegoode]

I'm using downloaded Historical data. There are data.
Data is not the issue because playback goes on without data.

I observed the clock on the playback stops running.
Clicking pause play does not do anything.

Log, Orders, Output all looks normal.
Playback halts randomly. Does not happen at the same time and place.
I have to reset the slider to another date to run again.
All my previous trades are gone after hours of running playback.

Maybe the development team could overhaul playback.
Please make it run faster, more stable, and skipping weekends.

[NinjaTrader_Jason]

Are you saying that time stops or time continues but no realtime data is received?

Am I correct the chart stops receiving realtime data when the issue happens? If you then select the same instrument + expiry month in a SuperDOM or T&S window, do you receive realtime data there?

How many workspaces, charts, automated strategies, etc do you have applied when you use the Playback connection? If you reduce these items and only open the items you need for the Playback session, do you experience the issue?

[johnnybegoode]

Time Stopped. Chart stopped moving.
Under Playback connection there is no realtime data.
Just one strategy
I have a chart, output window. That was it.

[NinjaTrader_Clayton]

Hello johnnybegoode,

Please use one of the following methods to send us your log and trace files so that we may analyze what is occurring with your PC and Platform specifically and what could be causing the playback of data to just randomly stop.

Automatically:
Within NinjaTrader, go to the Control Center > Help > Email Support...
Input your Email address
Enter the Subject as: Clayton ATTN 3026467
Attach any screenshots that could help demonstrate the behavior
Include any other information you would like to share on the situation
Make sure 'Log and Trace files' is checked to include the requested files
Send the email

Manually:
Open the file explorer and go to your "Documents" (sometimes called, "My Documents") folder
Open the NinjaTrader 7 (8) folder
Hold Ctrl on your keyboard and left-click the 'log' and 'trace' folders to highlight them both
Now, Right-click on the 'trace' folder and select Send To > Compressed (zipped) Folder
Once compressed, attach the compressed file in an email to PlatformSupport[AT]NinjaTrader[DOT]com with the respective @ and .
Once complete, you may delete this compressed folder