Connectivity Issues when logging in Continuum (CQG)

[tacnizm]

Hi,

Currently i am encountering the following issue when trying to log in the NT8 Client/

- I am able to log in and connect to every datafeed except the CQG (Continuum) datafeed.
- I downloaded NT7, there i could connect to the CQG datafeed with the same credentials.
- I can log in NT8 using another device on the same network

Error code: Unhandlex exception: No such host is found

The tracefile gives the following is attached

This file i could also not find when i navigate to it manually.

A support agent has tried different methods remotely and came to this conclusion:
This indicates the error is not with NinjaTrader 8 but another issue with your local PC if you're able to connect on your laptop.
Our next recommendation would be to reach out to a certified Windows support technician to troubleshoot your windows installation for errors as we're not authorized to troubleshoot windows specific errors beyond the support we've already provided.
Typically this will involve a reinstallation of the Windows operating system so make sure you've backed up all of your necessary files to prevent losing them completely.

Which i find rather extreme, so i hoped to try my luck here

Thanks

[NinjaTrader_Heath]

Hello tacnizm,

Thank you for your post.

We've been working together over email about this issue, please continue to work with me directly over email rather than submitting additional requests for support so we can track and manage your issues properly.

We were able to track this issues down to your specific computer and only the CQG.T adapter connection on that computer only. I'd like to try connecting using an updated adapter in NinjaTrader 8 and will be reaching out to you via email to test this item.

Please look for my message shortly.