Chart stops updating

[space_trader]

hello,

I run multiple strategies using Kinetick for data and Interactive Brokers for data and execution. Some times the charts stop updating and I have to connect / reconnect to fix this.

Do you know how can I fix this? It really creates a problem because the strategies are not followed during that period.

thanks

[NinjaTrader_ChrisSch]

Hello space_trader,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2982040" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[space_trader]

Done, thanks