Interactive Brokers Chart

[Tbenton]

I set up ninja trader with interactive brokers. I have connection but cannot pull down chart for mini 500 .Is there something wrong that I am doing?

[NinjaTrader_ChrisSch]

Hello Tbenton,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2968433" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[Tbenton]

I amntryin GB to do this again what is the wmail6 address to se send compressed files so you can review

[NinjaTrader_ChrisSch]

Hello Tbenton,

Thank you for your note.

The email address is platformsupport[AT]ninjatrader[DOT]com.

Please let us know if we may assist further.