No alert texts delivering to phone
Hello,
Yesterday I was receiving multiple errors on the platform. Originally I was receiving the error that says something about "unexpected array". After scouring through the forum I was brought to an answer that stated to move all of the workspaces out of the NT8 folder and add them back one by one. I instead removed them all and rebuilt the 4 that I currently use.
After doing that, those issues went away finally.
Then came the issue of the chart deleting 8 hours of data anytime I clicked to "reload historical data", which I do before taking trades to ensure the price/tick data is correct as shown as there are many times that it is not (regarding the high/low/close of bars. I believe I fixed that issue.
NOW, however, I have an issue where my texts are no longer coming to my phone. (ever since I fixed the issues above) The last text alert I received was 12 hours ago. I've already deleted the phone number out of the options tab, applied the changes, and reentered it. Still nothing.
Whenever an alert triggers on my chart it sounds an alert, shows a pop up on the chart, then is supposed to send me a text with the picture of the chart.
The log in NT8 is showing that the email and text via email is sent.
The email is showing in my gmail sent folder.
However, no text is actually showing up to my phone.
What should I do? This is the first time I've ever had this issue with the platform
Yesterday I was receiving multiple errors on the platform. Originally I was receiving the error that says something about "unexpected array". After scouring through the forum I was brought to an answer that stated to move all of the workspaces out of the NT8 folder and add them back one by one. I instead removed them all and rebuilt the 4 that I currently use.
After doing that, those issues went away finally.
Then came the issue of the chart deleting 8 hours of data anytime I clicked to "reload historical data", which I do before taking trades to ensure the price/tick data is correct as shown as there are many times that it is not (regarding the high/low/close of bars. I believe I fixed that issue.
NOW, however, I have an issue where my texts are no longer coming to my phone. (ever since I fixed the issues above) The last text alert I received was 12 hours ago. I've already deleted the phone number out of the options tab, applied the changes, and reentered it. Still nothing.
Whenever an alert triggers on my chart it sounds an alert, shows a pop up on the chart, then is supposed to send me a text with the picture of the chart.
The log in NT8 is showing that the email and text via email is sent.
The email is showing in my gmail sent folder.
However, no text is actually showing up to my phone.
What should I do? This is the first time I've ever had this issue with the platform
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