I got an error trying to login to my topstep account that makes no sense

[Dentinp]

TopstepTrader: Please Check your account connection parameteres and Internet connection.(Login failed)#

This is the message I have.

Internet is working and I have put my login details given by topstep once again but without success.

[NinjaTrader_ChrisSch]

Hello Dentinp,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2951107" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[Dentinp]

Done. thank you