Login error

[John Bogui]

Hello,

I'am trying to connect to my Ninjatrader continum account but I always receive this error message : My Continuum: Continuum: Disconnect enforced by broker or 2nd login to the same account. (Panic)My Continuum: Continuum: Disconnect enforced by broker or 2nd login to the same account. (Panic)

Can I get help. thanks

[NinjaTrader_ChrisSch]

Hello John Bogui,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2927974" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.