reset simulation trading account

[jordanganz]

I've tried following the instructions to reset my trading account and it's not working

I see the option to do it via control center_accounts but it's greyed out. Can someone please help?

[NinjaTrader_Zachary]

Hello jordanganz,

Thank you for your post and welcome to the forums.

Is this in reference to a simulation account that you've created within the platform, the Sim101 account, or a third party simulation account?

Please provide a screenshot of the greyed out option that you referencing and the 'Accounts' tab of your Control Center.

To send a screenshot with Windows 7 or newer I would recommend using the Windows Snipping Tool.

Click here for instructions

Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

Click here for detailed instruction

I look forward to assisting you further.

[jordanganz]

no it's on NT8

[NinjaTrader_Zachary]

Hello jordanganz,

Thank you for your reply.

What is the name of the account that you are trying to reset? Can you share an image of the full 'Accounts' tab screen with the account that you are trying to reset highlighted or circled so that I may better understand why this is occurring?

I look forward to your reply.

[jordanganz]

I'm just trying to reset the whole thing to a fresh account. I want to delete my trades

[jordanganz]

[NinjaTrader_Zachary]

Hello jordanganz,

Thank you for your reply and for that information.

Please send me your log and trace files so that I may look further into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2919396 ATTN Zachary

[jordanganz]

done. Thankyou