Problem with loading historical data for GC 02-21

[MarkF60]

Hi,

I cannot load data for the futures instrument GC 02-21. I get the attached error message.

Please advise.

BR,

Mark

[NinjaTrader_ChrisSch]

Hello MarkF60,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2908254" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[MarkF60]

email sent

[NinjaTrader_RyanS]

Hello,

It doesn't appear we've received your email yet, can you try sending this again?