FXCM live data

[tcea9]

I just signed up with FXCM live 30 day live data but its not showing up on NT8 after I logged in & connected. Is there reason for that? The broker I used said it should be fine

thank you

[NinjaTrader_Tyler]

Hello tcea9,

Thanks for posting.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2889114 ATTN Tyler

I look forward to being of assistance.

[tcea9]

Im trying but its taking forever to send the request (hourglass for a while now)

thanks

[NinjaTrader_Tyler]

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to an email sent to platformsupport[AT]ninjatrader[DOT]com. Please reference the following ticket number in the body of the email: 2889114 ATTN Tyler
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[tcea9]

ok, i just sent it