Connecting - Error Message

[tonynt]

Hello,

when connecting today to continuum (as every day for years, no change on my side) there appears the message:

21.12.2020 08:30:39	Default	Failed to resolve instrument for market data: F.US.EP.M20 could not be resolved.

??

Thank you!
Tony

[NinjaTrader_Emily]

Hello tonynt,



Thank you for your post.



So I may accurately assist you, please answer the following question:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)

I look forward to your reply.

[tonynt]

Hello,

I´m using 8.0.23.2 64-bit

And I see now that my MES is not moving.

I sent by email my log and trace file. I restarted NT again and I have again the message and no price move MES

21.12.2020 09:56:18	Default	Failed to resolve instrument for market data: F.US.EP.M20 could not be resolved.

Thank you!
Tony

[tonynt]

Hello,

time 10:00 and few seconds. MES starts moving.

???

Thank you!
Tony

[NinjaTrader_Eleanore]

Hello tonynt,

Thank you for your note.

This error is most commonly produced when older expiries are loading into the platform.

Please follow these steps to roll over the expiration date of a Futures contract:

• Navigate to the Control Center > Tools > Database window.
• Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
• Close this window when this process completes.

You can learn more about the different ways to rollover by visiting the link below:

• https://ninjatrader.com/support/help...es_contrac.htm

To view contract rollover, expiry dates, and other trading events click the link below.

• https://ninjatrader.com/blog/trade-desk-calendar/

Sometimes there can be connectivity problems that prevent data from streaming as we would expect. If this occurs again, will you please send me your log and trace files so that I may look into what occurred?

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Attention Eleanore

Please let us know if we may be of further assistance.