NinjaTrader will not load

[commander427]

Good afternoon, I have had a license version of Ninja8 for 2 years. I can not seem to load it on my lap top any more. Could you please advise?
Thank you

[bc24fl]

Commander427, you will likely need to provide more details to get your problem resolved. Error messages and screenshots so they can better assist.

[commander427]

That makes sense,but I can not even load the program to get to that point. I was using the program, but had not logged in for awhile. that started back in Nov. last year (2019)

[NinjaTrader_ChristopherJ]

Hello commander427,

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

[bc24fl]

Hello commander427,

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

I think he is saying the application doesn't even load / run.

[commander427]

That is correct. The application does not load. I will need to get that over to you later. My lap top is at home.
Thank you.

[NinjaTrader_ChristopherJ]

I apologize, to send the files please send an email to platformsupport[at sign]ninjatrader.com with Attn: Chris Jameson in the subject and a link to this thread in the body of the email. Next please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to your email.
• Once complete, you can delete these compressed folders.