No real-time data

[Rocky_Felix]

Hello!

I recently funded my account and received log-in credentials. I can log in and acquire data, but the data does not update in real time. I have to disconnect and reconnect to get the latest data.

My log file says,

2020-11-27 09:13:33:167|2|4|Session Break (Version 8.0.23.1)
2020-11-27 09:13:34:409|1|4|Verifying license at primary server...
2020-11-27 09:13:34:462|1|4|Type=Simulation State=Verified Start Date=12/31/2004 End Date=11/30/2099
2020-11-27 09:13:35:765|1|4|Global simulation mode enabled
2020-11-27 09:13:36:516|1|2|Using IS (is-us-nt-001.ninjatrader.com/31658)
2020-11-27 09:13:36:532|1|4|Automated trading disabled
2020-11-27 09:13:36:532|1|4|Auto connecting 'NinjaTrader Continuum (Live)'...
2020-11-27 09:13:36:535|1|2|NinjaTrader Continuum (Live): Primary connection=Connecting, Price feed=Connecting
2020-11-27 09:13:36:713|1|32|Order entry hot keys disabled
2020-11-27 09:13:36:713|1|4|Auto close enabled=False
2020-11-27 09:13:37:304|1|4|Restoring workspace 'Default Futures'...
2020-11-27 09:13:45:466|1|2|NinjaTrader Continuum (Live): Primary connection=Connected, Price feed=Connected
2020-11-27 09:13:45:470|1|2|Time to auto close position='12:00:00 AM', Enabled=False
2020-11-27 09:13:45:470|1|2|Using HDS (hds-us-nt-001.ninjatrader.com/31655)
2020-11-27 09:13:45:678|3|4|'ES 12-20' is not enabled for real time level I quotes.
2020-11-27 09:13:45:678|3|4|'ES 12-20' is not enabled for real time market depth.
2020-11-27 09:13:45:679|3|4|'M6B 12-20' is not enabled for real time level I quotes.
2020-11-27 09:13:45:679|3|4|'M6E 12-20' is not enabled for real time level I quotes.
...

Did I miss a step to enable real time level I quotes?

Thank you for the help!

[NinjaTrader_RyanS]

Hello,

This error usually occurs when your broker does not have you enabled for data. If you are using NinjaTrader Brokerage, you can contact them at brokeragesupport[at]ninjatrader[dot]com to inquire if any further steps need to be taken to enable these products for live data.

[Rocky_Felix]

I think you are correct! My apologies,

Thank you!