Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

one limit filled also closes the other

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    one limit filled also closes the other

    This just happened twice in a row. It has never happened before.
    I was long two contracts. I had one limit to sell place very high, out of the way. The other limit to sell I moved down to the current price area so it would sell right away. When it filled, the other order also filled at the same price. It was like I moved both orders to that price area, but I didn't. Can you help?

    #2
    Hello StevenNelson,

    Please follow the steps below to manually attach your log and trace files in an email so I may investigate this matter further.
    • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to "platformsupport[at]ninjatrader[dot]com"
    • Put "Attn Jason, 2838811" in the subject field of the email.
    • Once complete, you can delete these compressed folders.
    Thanks in advance; I look forward to resolving this item.

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by CarlTrading, 03-30-2026, 11:51 AM
    0 responses
    24 views
    0 likes
    Last Post CarlTrading  
    Started by CarlTrading, 03-30-2026, 11:48 AM
    0 responses
    25 views
    0 likes
    Last Post CarlTrading  
    Started by CaptainJack, 03-25-2026, 09:53 PM
    0 responses
    30 views
    0 likes
    Last Post CaptainJack  
    Started by CaptainJack, 03-25-2026, 09:51 PM
    0 responses
    18 views
    0 likes
    Last Post CaptainJack  
    Started by Mindset, 03-23-2026, 11:13 AM
    0 responses
    27 views
    0 likes
    Last Post Mindset
    by Mindset
     
    Working...
    X